Privacy Policy

Applicable to Users in the United Arab Emirates (UAE) and United Kingdom (UK)
Last Updated: May 16, 2025

At Convsrr, we are committed to protecting your privacy. This Privacy Policy is tailored to comply with both the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), and the UK General Data Protection Regulation (“UK GDPR”), ensuring that your personal data is handled lawfully, fairly, and transparently in both jurisdictions

1. Information We Collect

a. Personal Information

We may collect:

Name

Email address

Company information

Account credentials

b. Usage and Technical Data

Log and usage data (e.g., platform interactions)

Device data (IP address, browser type, operating system)

Cookies and analytics

c. Communications

Messages, support tickets, feedback forms

2. Use of Your Information

We use your data to:

Provide and improve our services

Personalise your experience

Communicate about updates, features, and support

Monitor security and usage trends

Fulfill legal and regulatory obligations

Legal Basis:

UAE: Primarily consent unless another legal basis applies (e.g., contract, legal obligation)

UK: Consent, contract, legal obligation, vital interests, public task, or legitimate interests (as defined under Art. 6 UK GDPR)

3. Disclosure of Your Information

We may share your data with:

Service providers under confidentiality agreements

Legal authorities if required by law

Affiliates/partners for service enhancements (with notice)

In case of a business transfer (e.g. merger)

We do not sell your personal information to third parties.

4. Data Security

We implement technical and organisational measures, including:

Encryption

Access controls

Regular security assessments

While we strive for maximum security, no system is fully immune from breaches

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Recognise your device

Save preferences

Gather analytics

You can refuse cookies via browser settings, but some features may be affected.

6. Your Data Rights

You may have the right to:

Access: Request a copy of your personal data

Correction: Ask for corrections of inaccurate information

Deletion: Request deletion (“right to be forgotten”)

Restriction & Objection: Restrict processing or object to certain uses

Portability: Receive your data in a portable format (where applicable)

Withdraw Consent: Withdraw consent at any time (UK: as easily as given)

To exercise your rights, contact us at [[email protected]].

7. Retention of Data

We retain your information only as long as necessary for our purposes, as outlined in this policy, or as required by law. Criteria for retention may vary per data category or jurisdiction.

8. Cross-Border Data Transfers

UAE: We transfer personal data internationally only when the destination provides adequate protection, or appropriate safeguards are implemented in accordance with PDPL

UK: Data transferred outside the UK/EU uses approved mechanisms, such as adequacy decisions or Standard Contractual Clauses

9. Children’s Privacy

We do not knowingly collect data from children under 16. Contact us for remedial action if this occurs.

10. Third-Party Links

We are not responsible for the privacy practices of external sites linked within our platform. Please review relevant third-party privacy policies.

11. Automated Decision-Making

If we use automated processes (including profiling) with significant impact on you, you will receive meaningful information about the logic, implications, and your rights to request human review (UK GDPR)

12. Policy Updates

This privacy policy may be updated periodically. Latest versions will be posted on this page with appropriate notice.

13. Your Supervisory Authorities

UAE: UAE Data Office (for PDPL inquiries)

UK: Information Commissioner’s Office (ICO)

ICO Helpline: 0303 123 1113

14. Contact Us

Email: [email protected]

By using Convsrr, you agree to this Privacy Policy, as tailored for UAE and UK data protection requirements.